Return Policy

Return Policy

At HYDAC, we take pride in delivering quality products promptly and efficiently to our customers. Our aim is to provide you with a hassle-free experience when receiving your items.

Once an order has been accepted by HYDAC, customers may not cancel it after the goods have been dispatched.

For goods returned for credit, prior written approval from HYDAC is required, (contact your closest HYDAC customer service) and returns must be made using customer own transport. Goods can only be returned within 45 days from the date of purchase or invoice. Since all returned goods require inspection and restocking labour, a restocking fee of 20% of the price may be applied to the customer.

We consider all customer purchase orders as contracts between the parties. If the contract requires HYDAC to purchase goods or materials and any cancellation of the order results in out-of-pocket expenses for us, HYDAC reserves the right to claim compensation from the customer based on the value and nature of the goods.

If there are no questions or formal notices of cancellation, HYDAC assumes approval of the confirmation, and any subsequent cancellation may be refused by HYDAC. If cancellation is granted, compensation may be claimed for raw materials or goods committed to sub-suppliers, depending on the nature and value of the goods.

For further details about our Return Policy, please contact us at 1300 449 322 (Australia), 0800 493 2269 (New Zealand), or email us at customer.services@hydac.com.au.