Return Policy

Return Policy

At HYDAC, we pride ourselves on providing quality products to our customers. Our goal is to bring these products to our customers quickly and efficiently. We want to give you a hassle-free way to get your items.

If, through circumstances beyond our control, we are unable to effectively deliver the goods, then we may cancel the customer’s order (even if it has already been accepted) by notice in writing to the customer.

Orders that have been accepted by us (HYDAC) may not be cancelled by the customer after the goods have been dispatched.

Goods returned for credit will only be accepted with the prior written consent of HYDAC and (where applicable) may only be returned by transport approved by HYDAC. Return of goods can only be accepted within 45 days from the day of purchase / invoice. As all returned goods require inspection, a restocking fee of 20% of the price may be charged to the customer.

We consider all customer purchase orders as a contract between the parties. Where the contract requires HYDAC to purchase goods or material and any order cancellation may result in out of pocket expense by us, so we (HYDAC) reserve the right to claim compensation from the customer, depending on the value and nature of goods.

For every order which cannot be shipped within 3 working days, an official order confirmation document will be sent to the customer’s legal address. This confirmation will advise the expected delivery date. The customer has the right to debate any details or cancel the order without penalty within 7 days cooling off period.

In the absence of any questions or formal notice of cancellation, HYDAC assumes the approval of the confirmation and any cancellation thereafter may be refused by HYDAC or if granted, compensation claimed for raw materials or goods committed to sub-suppliers, depending on the nature and value of the goods.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Click here to read our Training Cancellation Policy.

For more information about our Return Policy, contact us on 1300 449 322 (Australia), 0800 493 2269 (New Zealand) or email us on info@hydac.com.au.